Meeting customer needs
DaIM covers the entire supply chain and integrates customers in their communication via dedicated communication channels
define quality parameters and record them at the point of origin
Efficiency in processing
data and documents are linked in a process-guided manner and integrated in reports
Be ready at any time even for unannounced audits
DaIM Quality – Increase process capability and enhance customer satisfaction
Quality management helps to improve products and services, retain customers and act economically.
DaIM – Quality is the mirror of their activities and shows the effectiveness of quality-relevant measures in real time. Transform your system into an agile quality management system to position yourself successfully in the age of digital change.
Integrated Management Systems
DaIM Quality contains specific extensions for your quality management system according to ISO 9001 or other implemented quality standards (GxP, IFS, IATF). All known functions of the high level structure in DaIM are also integrated.
Specific functions in quality management systems
Customer feedback is recorded centrally in DaIM. Employees are supported in terms of processes when processing necessary root cause analyses and corrective measures. All transaction-related verification documents are directly linked to the complaint and can be reproduced at any time. Individual reports are available.
Thanks to mobile recording, all relevant quality parameters can be recorded at the point of origin, checked using statistical methods (Cp, CpK, SPC) and compared with defined target values. Process releases, initial samples or ongoing controls are supported. The assignment of active measuring equipment ensures that only approved measuring equipment (MSA) is used in quality assurance. In DaIM, third-party systems (e.g. laboratory information systems, PDC) are connected in order to simplify the recording effort and recurring preparation of key figures.
Customer satisfaction is measured using freely selectable criteria and centrally recorded, analyzed and tracked through online customer surveys. Capture feedback from customers through customized, user-friendly surveys and incorporate the results into their review. Additionally, existing customer portals can be included.
DaIM supports the management of standards-relevant suppliers and allows user-friendly assessment by the process owner or management team. All results are aggregated in DaIM and can thus be directly incorporated into their review.