Meeting customer needs
DaIM covers the entire supply chain and integrates customers in their communication via dedicated communication channels
Process reliability
define quality parameters and record them at the point of origin
Efficiency in processing
data and documents are linked in a process-guided manner and integrated in reports
Customer audits
Be ready at any time even for unannounced audits
DaIM Quality – Increase process capability and enhance customer satisfaction
Quality management helps to improve products and services, retain customers and act economically.
DaIM – Quality is the mirror of their activities and shows the effectiveness of quality-relevant measures in real time. Transform your system into an agile quality management system to position yourself successfully in the age of digital change.


Integrated Management Systems
DaIM Quality contains specific extensions for your quality management system according to ISO 9001 or other implemented quality standards (GxP, IFS, IATF). All known functions of the high level structure in DaIM are also integrated.
Specific functions in quality management systems
Complaints
Customer feedback is recorded centrally in DaIM. Employees are supported in terms of processes when processing necessary root cause analyses and corrective measures. All transaction-related verification documents are directly linked to the complaint and can be reproduced at any time. Individual reports are available.
Quality assurance
Thanks to mobile recording, all relevant quality parameters can be recorded at the point of origin, checked using statistical methods (Cp, CpK, SPC) and compared with defined target values. Process releases, initial samples or ongoing controls are supported. The assignment of active measuring equipment ensures that only approved measuring equipment (MSA) is used in quality assurance. In DaIM, third-party systems (e.g. laboratory information systems, PDC) are connected in order to simplify the recording effort and recurring preparation of key figures.
Customer satisfaction
Customer satisfaction is measured using freely selectable criteria and centrally recorded, analyzed and tracked through online customer surveys. Capture feedback from customers through customized, user-friendly surveys and incorporate the results into their review. Additionally, existing customer portals can be included.
Supplier Assessment
DaIM supports the management of standards-relevant suppliers and allows user-friendly assessment by the process owner or management team. All results are aggregated in DaIM and can thus be directly incorporated into their review.
The core components of DaIM
App
A central app for communication and collaboration in Microsoft Teams. With the data-based implementation of all standard requirements, processing is possible anytime and anywhere.
Documents & Processes
Securely edit documented information and processes efficiently, approve and authorize effectively, and keep them linked to the DaIM App's protected data.
Connector
Efficient handling of existing data by connecting data sources based on hundreds of proven data connectors. Deep insights by integrating all relevant data from the enterprise across all standards.
Review
Real-time management review at the click of a mouse. Minimize the effort for recurring evaluations. Compare the results of your management reviews.
Digital Auditor & AI
AI is not only about certification readiness of your management systems, but also about changing the way your employees work. With the Digital Auditor and the Improvement Engine you transfer your management system approach into the digital age.
Audit Mining
Real-time management review at the click of a mouse. Minimize the effort for recurring evaluations. Compare the results of your management reviews.
Innovative Technologies
The functional fusion of leading collaboration tools makes DaIM unique and the most advanced management system in the world today.
Functions
Asset management
Complex asset management over the entire life cycle
Audit management
Planning, execution and reporting from a single source
Compliance management
Binding obligations and material evidence at a glance
Document management
Collaborative work and database-supported management of electronic documents
Incident management
Intuitive recording and seamless tracking of events
Hazardous materials management
Safe handling of hazardous materials through systematic processes
Maintenance management
Preventing malfunctions through efficient maintenance
Key figure management
Flexible key figure system for monitoring business processes
Context management
Identifying and anticipating the expectations of interested parties
Measures management
Centralized control of corrective and preventive measures from all sources
Means of measurement management
Mapping of means of measurement hierarchies and maintenance of means of measurement capability
Process management
Identification, visualization, documentation, control and optimization of business processes
Resource Management
Organization of competencies, authorities and tasks for management teams
Risk management
Monitoring opportunities and risks in an intelligent way
Training management
Demand-driven training organization and record keeping
Scopemanagement
Clearly define scopes and exclusions through transparent scoping